Payment and Privacy Information

Customer service contact info

Chrissy Metge

Return policy

Customers may ask for a full refund prior to the start of work.  A partial refund will be given if the request is made prior to the final delivery of the service. Partial refunds are prorated based on the amount of work completed prior to the request was made.

Pricing details

Duckling Publishing offers a wide variety of services. Prices are agreed upon by Duckling Publishing and the Consumer prior to the start of any work.

Privacy policy statement

Duckling Publishing collects customer information for the sole purpose of completing transactions for agreed-upon services. We use PayPal as a tool for collecting payment for services. We do not share or use consumer data for any other purpose than to complete transactions for agreed-upon services. Duckling Publishing follows PayPal’s privacy policy for those that use their site. PayPal’s privacy policy can be found here:

At Duckling Publishing, we value our readers, authors, colleagues and partners just as much as the stories we publish.

Our website does not access your contacts or web history. 

1. Use of your Personal Data

We will only use your Personal Data when the law allows us to. Most commonly, we use your Personal Data to:

  • process and manage your use of our services;
  • respond to your questions, comments and requests;
  • where you have opted-in to receive our newsletter from us, deliver communications that are relevant to your preferences / may be of interest to you;
  • improve our services and Website through analysis of information.

2. Sharing of your Personal Data 

We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below:

We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the information to provide those specific services to us. These third parties may include social media advertising platforms. Please note that we have appropriate data privacy safeguards in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.

3. Keeping your Personal Data secure

We have implemented security policies and technical measures to safeguard the Personal Data we collect. We have an SSL lock and license, malware scan and removal to safeguard Personal Data from accidental loss, destruction or damage and unauthorised access, use and disclosure.

4. Retention periods for use of your Personal Data

We will use and store your Personal Data only for as long as necessary, bearing in mind the uses of your Personal Data as described in this privacy policy and otherwise as communicated to you. We review the Personal Data we hold at regular intervals and delete permanently or anonymise any Personal Data which is no longer necessary.

5. Children

We do not collect personal information from a child under 13. If you are a student under 13, please do not send any personal information about yourself to us if your school, district, and/or teacher has not obtained this prior consent from your parent or guardian, and please do not send any personal information other than what we request from you in connection with the Services. If we learn we have collected personal information from a student under 13 without parental consent being obtained by his or her school, district, and/or teacher, or if we learn a student under 13 has provided us personal information beyond what we request from him or her, we will delete that information as quickly as possible.

6. Access to and control over your Personal Data. 

You have legal rights under applicable law in relation to your Personal Data. You can ask the following questions, or take the following actions, at any time by contacting us via email Duckling email address.

7. Change of purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to have an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.